Questions about signing in, your school, a parent, or anything else on Owtset — answered below, or write to us.
Include the phone number you sign in with, and if you’re with a school, the school’s name — it helps us find your account faster. We don’t have a promised reply time yet, but every message reaches a real person.
If your school has added your number, just sign in — the next time you open Owtset, you’ll see their name and a button to join. Say yes and you’re in.
If your school gave you a join code instead, enter it when you sign up. A returning student is never asked for it again.
In Settings, send an invite to their phone number. They sign in with that number and can see your report, shortlist, costs and progress — never your answers.
You can send up to 5 parent invites in total, so double-check the number before sending. If a number can’t be added and it’s your parent’s own number, write to contact@owtset.com and we’ll sort it out.
If you joined on your own (not through a school), you get one free month. After that, you’ll be asked to subscribe to keep going — we haven’t set pricing yet, so you’ll see it when it’s ready. If your school adds you during or after your free month, their access takes over and you don’t need to pay.
Wait a few seconds and use the “Send again” button on the code screen — it becomes active once the wait is over. If it still doesn’t arrive, check you entered the right number, or write to us.
There’s no in-app way to do this yet — write to contact@owtset.com with your old and new numbers and we’ll move your account over.
Ask your school, or write to contact@owtset.com. We’ll confirm with you before anything is deleted.
Someone at your school (if you’re with one) and any parent you’ve added can see your report, shortlist, costs and progress — never your answers. Nobody else can see any of it.
Write to contact@owtset.com and tell us about your school — someone will get back to you about getting set up.